After your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress. You can also log into your account on our website to view your order status.

Yes, order cancellation is possible until it has been shipped. Please contact our customer service as soon as possible. If cancellation is not successful, wait for the delivery and initiate a return in accordance with our return policy.

If you receive a damaged or incorrect product, please contact our Customer Service team immediately. We will provide instructions for returning the item and arrange for a replacement or refund as per your preference.

We offer standard shipping for a flat rate of £5.99. Standard shipping typically takes 3-5 business days. Orders are shipped via FedEx or Spring. Please note that delivery times may vary based on your location and external factors.

You can return items within 30 days of receipt. To initiate a return, log into your account, navigate to your order history, and select the items you wish to return. Follow the provided instructions to print a return label and ship the items back to us. If you don’t have an account, please contact our Customer Service. Ensure the products are in their original condition and packaging.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.